Common technical support includes telephone technical support, on-site service technical support, etc. It includes two aspects, one is to carry out technical maintenance, and the other is to carry out service communication.

　　With the advancement of technology, the nature of technical support work is not exactly the same, such as pre-sale technical support and after-sale technical support in the software field, and the technical requirements for technical support are very high because of the various customers faced , To be psychologically prepared to encounter various problems, you need to be technically faster and update faster than users.

　　In the 21st century, technical support has become part of the service and an important part of the company's corporate image.

　　Technical support is not only for the purpose of solving technical problems, but more importantly, to establish the image of the company in the minds of customers, let people remember the image of the company, and further remember the brand of the product used, and finally reach the service and brand The perfect combination.